Check Your Local Network, Then Your Subscription
Temporarily disconnect from the accelerated connection and check that your local network can reach your usual websites. If the base connection is already having issues, troubleshoot the local network first. Then sign in to the user panel to check your plan status and remaining data, and refresh the available routes in the app. Monthly subscription data resets each month on the activation date. Data add-ons remain available until used and never expire; don't mistake depleted data for a connection problem affecting every location.
Keep the Destination Service Fixed and Compare Routes in the Same Location
Check the selected location and route label in the app. Reconnect, then perform the same action in the same app. If different routes are available in that location, compare them one at a time. Consider another location only if the destination service supports it and doing so will not affect your account. A successful connection indicator means the app established the connection; it does not confirm that the destination service's account, licensing or access requirements are met.
Describe What Happened, Not Just “It Doesn't Work”
When asking for help, include your device's operating system, the location and route name shown in the app, whether the error happened at sign-in or during a specific action, and what you have already tried. Submit these details through a support ticket in the user panel. Before sharing a screenshot, hide your password, subscription URL and other private information. A clear account of what happened is more useful than a vague recollection after repeatedly switching routes.
Clients are available for Windows / macOS / iOS / Android / Linux. Get them from the user panel; sign in to access your subscription. For non-iOS devices, download the client after signing in. The panel will provide the current requirements for iOS. If you have not set up a connection yet, follow the Quick Start Guide to configure the client and subscription, then return here to choose a location.