No public email address is currently available, and there is no email contact option on this page. Submit account, billing, or refund questions by ticket and check replies in the user panel.
Not Available YetAccount & Service Support
Contact Us
Having trouble with your account, subscription, or connection? Start by submitting a ticket through the user panel. Your issue and support replies stay together, making it easier to follow up with more details.
Submit a Ticket
Account & Subscription Support
Get help if your plan status has not updated after payment, or with subscription access, client connections, data usage checks, and refund requests. Log in to the account that needs support and describe the issue in a ticket. If you already have a related ticket, add your update there.
Check your ticket for a reply after submitting it. We do not currently publish a standard response time; replies depend on ticket progress. We may ask for more information to verify an order or troubleshoot a connection issue.
Contact Options
Email & Telegram
No public email address or Telegram support account is currently available. To contact support, use the ticket link above.
Telegram
No public Telegram support account is currently available, and this page has no direct-message or group contact option. Contact support about accounts or orders through a ticket.
Not Available YetGuides & Help
Looking for instructions? Browse the guides and Help Center. You can read the documentation right away without waiting for a ticket response.
Before You Submit
Describe the Issue Clearly
Start with what you expected to happen and what actually happened, then add relevant details. This helps us determine whether the issue is related to your account status, client settings, or selected route.
Connection Issues
Include your device's operating system, client name, selected region and route, and approximately when the issue occurred. If you see an error, include its exact text and say whether you tried reconnecting or switching routes.
Orders & Data Usage
Include the order and plan name you want us to check, along with the status shown in the user panel. Monthly subscription data resets each month on the activation date. Data add-ons remain available until used and never expire. Before contacting support, check which billing option you're using.
Refund Requests
VPNZG offers a 14-day money-back guarantee. Submit a ticket with your refund request and the relevant order. See the refund policy for details; if we need more information, reply in the same ticket.
View the Refund PolicyBefore sharing screenshots, hide passwords, sensitive payment details, and subscription links. Describe the issue in your ticket; never send your account password or full subscription URL.